SEE19 has ended
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The agenda is mostly final but expect a few adjustments during the next week.
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Thursday, September 19 • 1:00pm - 2:00pm
So You Think Your Super Users and End Users are Proficient with the Basics? Think Again. Learn what Southwest Airlines discovered.

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Join Southwest Airlines as they share their journey of getting back to the basics with their mission to build up end user proficiency and productivity.

Although Southwest uses SAP as their ERP system, this applies to any company regardless of the system you're using. The concept here is that it is easy to get complacent and believe that your end users are at a necessary proficiency. You need to know, not hope.

You will learn about their
  • Training strategy,
  • Assessments,
  • Digital Badging,
  • 2020 look forward plan

avatar for Rachel McIntosh, Southwest Airlines

Rachel McIntosh, Southwest Airlines

Process Improv & Compliance Consultant/SU Leader, Southwest Airlines

Thursday September 19, 2019 1:00pm - 2:00pm CDT
Spring Glade